1. Standard notice period
Unless a teacher profile or checkout disclosure states a more favourable rule, a student cancellation submitted at least 24 hours before the scheduled start may qualify for one make-up credit for the same teacher and duration. A cancellation inside that period may be treated as a late cancellation without credit.
2. How to cancel or reschedule
Use the authenticated student portal so the request time is recorded. A message to the teacher does not replace the portal cancellation unless support confirms otherwise.
3. Teacher cancellation
If a teacher cancels, the affected paid lesson should be rescheduled, credited or refunded as determined by the payment status, recurring plan and applicable law. The student should not lose a lesson because of a teacher cancellation.
4. No-shows and late arrival
A student who does not attend without timely cancellation may lose the lesson and payment. A late arrival does not normally extend the scheduled end time. Teacher no-shows must be reported to support.
5. Make-up credits
A make-up credit records the eligible teacher, duration, quantity, source booking and expiry. It is normally non-transferable and not redeemable for cash except where required by law. The portal shows the credit balance and expiry.
6. Packages
Package credits are subject to the quantity and expiry shown at checkout. A used or expired credit is not automatically refundable. Any refund calculation may account for lessons already taken at the applicable non-package rate, subject to the agreement and consumer law.
7. Weekly recurring plans
Cancelling one lesson does not automatically cancel the recurring subscription. Cancelling the subscription does not automatically erase lessons already validly billed or scheduled. The portal and support flow must identify which action the account holder is requesting.
8. Trial fit review
Where Melody offers a first-paid-trial fit review, a request must be submitted promptly through support and before booking another lesson with the same teacher. The available remedy may be a one-time rematch or account credit, not necessarily a cash refund.
9. Refund processing
Approved refunds are returned through the original payment method where practical. Processing time can depend on the payment provider and financial institution. Fees and transfers are reconciled through the applicable payment records.
10. Mandatory rights
This policy does not remove consumer rights or cancellation rights that cannot legally be waived. Contact support@melodypianostudio.com with the booking number and requested remedy.
Contact
Melody Piano Studio
714 York St London ,ON
support@melodypianostudio.com
548 468 1713